Jen Taylor is a marketing leader with 15+ years of experience growing audiences across the arts, entertainment, and media. She began at Signature Theater in New York and AKA Advertising before leading digital growth at A+E Networks, where she helped build a $50M+ streaming business.
At Capacity, Jen leads AI Strategy & Integration, helping arts organizations adopt AI in practical, human-centered ways. A marketer—not a technologist—she sees AI as a creative collaborator that can make marketing smarter, faster, and more impactful. She’s an active member of the AI Marketing Institute and AI Marketers Guild, and is passionate about making AI accessible, ethical, and useful for the arts.
Dare to Lead — Brené Brown
Co-Intelligence — Ethan Mollick
AI is changing how we work. What does that mean for arts and culture? Jen Taylor, Capacity Interactive’s Director of AI Strategy and Integration, shares what her research with over 100 arts leaders and administrators reveals about where the field really stands with AI: a mix of curiosity, caution, and untapped opportunity.
In this episode, Jen and Monica unpack how AI can save time for under-resourced teams, how organizations can build policies that align with their missions, and why the technology should amplify—not replace—human creativity. This episode is your guide to embracing AI without losing sight of what makes the arts human.
